Contact us
Send us a Message
- 02476765208
- info@bydo.co.uk
Most Asked Questions
Payment for all orders must be by credit or debit card. We accept various payment methods from Visa and Mastercard. All payments must be made at the time of Confirmation.
Once an order is confirmed, we regret that you cannot change the delivery address. Please cancel the order and re-order it using the correct address. If your order has already been dispatched, please contact our Customer Services them at info@bydo.co.uk.
Returning a bydo.co.uk order is easy. Just fill in your returns information (so that we can identify your order) on this page or send us an email with a returns form.
Please note, in some instances, we are unable to offer refunds or exchanges. This includes personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights. For more information, please see our Terms and Conditions.
You can use an eVoucher to purchase products online so long as the total value of the order is equal to or greater than the value of the e-voucher. If the value of the order is less than the value of the eVoucher then we will be unable to process your order.
Most orders are shipped in a silver bubble wrap. You can also choose to add your gift message, which will be written on the customer receipt.
Within 14 days of us receiving your order back by post, or receiving proof from you that your order was returned to us, we will refund you the original purchase price for your order, provided that you return the product(s) to us in a saleable condition. Upon processing your refund, you will be refunded to your original payment method. If this is to a debit/credit card it will usually appear in your account within five days, depending on your card issuer.